Returns, Refunds & Complaints Information

Our Fresh Flowers Guarantee in Stevenage

At Flowers Stevenage, we are dedicated to delivering only the freshest flowers to households and businesses throughout Stevenage and its neighbouring areas. Every bouquet is carefully arranged by our skilled florists to ensure both beauty and longevity. Our fresh flowers guarantee comes with every order, promising quality, vibrancy, and customer satisfaction with each delivery.

Damaged-on-Arrival Policy

Your satisfaction is our top priority. On rare occasions, items may be damaged in transit despite our careful packaging. If your flowers arrive damaged, wilted, or in substandard condition, please reach out to us within 24 hours of receipt. Where possible, provide clear photographs of the flowers and packaging to help us quickly assess the issue. This enables us to offer rapid assistance and uphold our local reputation as a trusted Stevenage florist.

Flower Freshness Window

We guarantee our fresh flower arrangements will remain at their best for a minimum of five days from the delivery date, provided they are cared for as recommended. If you experience a problem with flower freshness within this window, please contact us promptly. We provide care instructions with every order and are happy to offer further guidance to help maximise enjoyment of your flowers.

Refunds & Replacements

If your order arrives damaged or does not meet our freshness standards during the guaranteed freshness window, we offer a choice of a full refund or a complimentary replacement bouquet. In most cases, we resolve issues swiftly, reflecting our commitment to excellent service for our local Stevenage community. Please note that refunds and replacements are only available when issues are reported in accordance with our policy, including photographic evidence where requested.

Complaints Process

Flowers Stevenage wants every customer experience to be exceptional. If you wish to make a complaint—about an order, delivery, or any aspect of our service—please contact us as soon as possible. Our polite, professional team will listen to your concerns and aim to resolve the matter to your satisfaction. All complaints are treated confidentially and reviewed by management for quality improvement purposes. The majority of complaints are settled swiftly, as we value prompt resolution and our reputation as Stevenage’s trusted local florist.

Our Commitment as Your Local Florist

As a longstanding local florist, Flowers Stevenage is proud to serve both homes and businesses across Stevenage and surrounding communities. Our team values your feedback and works hard to uphold our fresh flowers guarantee for every customer. We’re here to make sure every floral gift brings happiness and leaves a positive impression. Thank you for choosing Flowers Stevenage—your trusted partner in fresh flowers and excellent customer service.