Online Flower Delivery Stevenage | E-Commerce Terms & Conditions

Flowers Stevenage E-Commerce Terms and Conditions

Introduction

Welcome to Flowers Stevenage’s online flower delivery service. These Terms and Conditions set out your rights and obligations when using our website and placing flower orders for delivery in Stevenage and surrounding areas. By using our site and processing an order, you agree to these terms in full. Please read these terms carefully before making any purchase.

Eligibility and Coverage

Our services are directed at individual and business customers seeking online flower delivery in Stevenage and surrounding areas. You must be at least 18 years old and possess the legal authority to enter into contracts to use our website and place orders.

Order Process

To ensure a smooth online flower delivery experience in Stevenage, we require you to follow our outlined order process:

Selection: Browse our catalogue and select products, adding your choices to the shopping basket.
Customisation: Where available, customise your order by choosing sizes, colours, or adding messages.
Checkout: Enter accurate recipient and delivery information, including address, postcode, contact details, and preferred delivery date.
Confirmation: Carefully review your order details before final confirmation. Submitting your order constitutes an offer to purchase.
Acceptance: A contract is formed upon our acceptance of your order by sending a confirmation message. We reserve the right to refuse an order at our discretion, refunding payment where appropriate.

Occasionally, products may be unavailable due to seasonal variations or supply constraints. Where necessary, we reserve the right to substitute items of equal or higher value, ensuring that the overall theme and quality of your bouquet are maintained. You will be notified of significant substitutions in advance, when possible.

Pricing and Payment

All prices on our website are quoted in pounds sterling (£), and include VAT at the applicable rate unless otherwise stated. Delivery charges are detailed at checkout and may vary according to delivery address and timing.

We accept payment by the methods indicated during the checkout process. Full payment must be made at the time of order. By submitting your card or payment details, you represent that you are authorised to use the chosen payment method and that sufficient funds are available.

Once payment is processed, you will receive an order acknowledgment. If your payment is later declined or not authorised, your order will not be fulfilled. We undertake reasonable care to ensure your payment and personal details are kept secure, but, subject to liability section below, we are not liable for losses due to unauthorised access by third parties.

Delivery Policy

We provide flower delivery across Stevenage and surrounding areas. Delivery times will depend on the delivery option chosen during checkout. While we endeavour to fulfil delivery requests within your specified timeframes, circumstances beyond our control – such as adverse weather or traffic – may occasionally cause delays.

If the recipient is unavailable at the delivery address, we will attempt to leave the flowers with a neighbour or in a safe place. In all cases, a card will be left to indicate where the flowers have been placed. It remains your responsibility to ensure recipient availability and correct address details.

If a delivery fails due to incorrect details or recipient unavailability, we will attempt to contact you to rearrange, though additional charges may apply. We do not deliver to PO Box numbers or locations outside our specified delivery areas.

Cancellations and Refunds

You have the right to cancel your order for a full refund provided you notify us at least 24 hours prior to the scheduled delivery date. This is due to the perishable and bespoke nature of our flower arrangements. To cancel, please get in touch quoting your order reference number. Cancellations received less than 24 hours before delivery may not be eligible for a refund.

If your flowers arrive damaged, or if the product significantly differs from your order, please contact us within 24 hours of delivery. Providing photos of the products and packaging will assist us in resolving your concern promptly. Where we determine there is a valid issue, you may be offered a replacement, an alternative arrangement, or a refund.

Refunds will be processed to the original payment method within 7 working days of agreement. Flowers Stevenage reserves the right to refuse refunds if the product care instructions have not been followed or if the flowers have been disposed of before photographic evidence has been supplied.

Amendments to Orders

We recognise circumstances may change after an order is placed. To request an amendment (such as changing delivery address or message), please contact us as soon as possible. While we will try to accommodate changes, amendments requested less than 24 hours before scheduled delivery may not be feasible.

Customer Responsibilities

You are responsible for ensuring all recipient details, addresses, and personalised messages are correct at the time of order submission. Please take care to provide accurate delivery information. We cannot accept liability for issues arising from incorrect or incomplete details supplied by you.

Upon delivery, please follow any care instructions provided to maximise the quality and longevity of your flowers. Flowers are perishable and may react to environmental conditions beyond our control, such as exposure to extreme heat, cold, or lack of water.

Liability

Flowers Stevenage is committed to delivering high-quality flower arrangements and making every effort to ensure your satisfaction. However, to the maximum extent permitted by law, our liability to you is limited as follows:

We are not liable for minor variations in appearance, shade, or composition of flowers that are inherent to fresh floral products or due to necessary substitutions.
We are not responsible for delays or failure to deliver due to circumstances beyond our reasonable control, including but not limited to adverse weather, road closures, strikes, or natural events.
Except where required under statutory consumer protection legislation, our liability for loss or damage arising from your order, whether in contract, tort, or otherwise, is limited to the value of your order.
Nothing in these terms serves to exclude or limit liability for personal injury, death, or fraud arising from our negligence or wilful misconduct.

Intellectual Property

All content on our website, including product descriptions, images, logos, and branding, is owned by or licensed to Flowers Stevenage. Use of this content beyond browsing or purchasing products from our site without our express consent is prohibited.

Changes to Terms and Services

We reserve the right to update these Terms and Conditions at any time. Updated versions will be published on our website and take immediate effect upon posting. It is your responsibility to check these terms prior to each purchase. Changes will not affect orders already placed unless required by law.

Termination

We may suspend or terminate access to our website or services if you breach these terms or for any reason in our reasonable discretion. In the event of termination, any valid rights or obligations incurred before termination will remain enforceable.

Personal Information and Privacy

We handle your personal data in accordance with UK data protection laws and our Privacy Policy, which is available on our website. Information supplied by you is used solely to process your order and to improve our services. We do not sell or share your data with third parties for marketing purposes without your consent.

Governing Law and Jurisdiction

These Terms and Conditions and any dispute arising from your use of our online flower delivery service are governed by the laws of England and Wales. Any legal proceedings shall be subject to the exclusive jurisdiction of the courts of England and Wales.

General Provisions

If any part of these terms is found to be unenforceable or invalid, the remainder will continue to apply. No failure or delay by us to enforce any right under these terms shall constitute a waiver of such right.

These Terms and Conditions constitute the entire agreement between Flowers Stevenage and you regarding online flower orders and services. No other terms shall apply unless agreed in writing.

Availability

These Terms and Conditions apply to all customers using our online flower delivery service in Stevenage and the surrounding areas. All references to ‘Stevenage’ in these terms shall be interpreted to include both Stevenage and nearby localities covered by our delivery routes.

We thank you for choosing Flowers Stevenage for your online flower delivery needs. If you have any questions or require clarification on these terms, please refer to our contact page. We are committed to providing reliable, beautiful floral arrangements and an excellent customer experience across Stevenage and its neighbouring communities.